At ZQ Beauty, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes circumstances may require a return or refund. Please read our refund policy carefully to understand your options:

1. Eligibility for Refunds

We accept refund requests within 30 days of the purchase date.
To be eligible for a refund, the item must be unopened & unused, in its original packaging, and in the same condition as received.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:
Gift cards
Any products marked as non-returnable

3. Refund Process:
To initiate a refund, don't hesitate to get in touch with our customer support team at [email protected] .

Provide your order number and reason for the refund request. Once your request is received and approved, we will provide instructions on how to return the item.

Upon receiving the returned item, we will inspect it and notify you of the status of your refund. If the refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance.
We may require photographic evidence of the damage or defect before processing a refund or replacement.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us for further assistance.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.